Gokul Blog — A conversation on VoIP, IMS, Cisco and Just about Anything

Deeper analysis of VoIP

Oracle Entering Contact Center space?

Posted by tggokul on March 12, 2008

I saw an article in Economic Times which talked about Oracle having come up with a product for the contact center. Their premise is that the contact center suite of products is complicated ( Tell me about it!!) and they are out to simplify that ( Where have I heard that before?)

They are going after Telcos/Big Enterprises/BPOs ( Surprise, surprise)

Before I pass judgements, let me see whether I can get more dope on this and evaluate whether they even make sense.


One Response to “Oracle Entering Contact Center space?”

  1. Vijay said

    Havent they been saying this for ages? They were supposed to come up with that application building module which was supposed to kick Sylantro’s butt. But then again Sylantro themselves even after having that IDE couldnt do much with it.

    Talk about companies being out of their depth!

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