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Deeper analysis of VoIP

Soundbite files for IPO

Posted by tggokul on April 19, 2007

One of my acquaintances pointed me to Soundbites’s official filing for IPO. Soundbite is a very interesting company and I have been following them for sometime now. They have been innovating in a big way in the call center space and have come out with some very cool products.

Soundbite has an extensive suite of products when it comes to automated customer contact solutions and can enable automated voice messaging campaigns. Some of the features of SoundBite’s automated voice messages includes one-way messaging, alert-based messaging or even better; direct interaction to a contact center or an IVR for agentless transactions. Soundbite’s solutions enables notifications, reminders and alerts to help customers better manage their time and prepare for unexpected events.

Needless to say, Soundbite is SIP enabled ( you can’t survive otherwise these days 🙂 ) which in turn helps in quick turn around time for developing multi-modal applications. They provide solutions for hosted contact center, hosted presence management, best-time to call, best debt to collect, best alert to send etc.

They have a very impressive clientele in almost every vertical boasting of names like Wall Street Journal, Nationwide Credit etc. From what I hear, they will be going IPO sometime this summer and this would be a good yard-stick for companies in the VoIP/Call Center space who are looking to go IPO later this year or early next year.

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3 Responses to “Soundbite files for IPO”

  1. […] above are the reasons why I think the likes of Nextone, Soundbite will have great IPOs. Let Others Know About This Post: These icons link to social bookmarking […]

  2. nate said

    Soundbite is going to get eaten alive by GC1 and TCNbroadcasting. IN the Red herring it says the competitors have no debt and better tech. They have been swimming with the venture cap sharks. Now they are going public so the Venture guys can dump on the unsuspecting public. They have had to raise money through 3 different venture capitalist and no a public offering. They also made it look like they were going to be profitable.

  3. Jay said

    It looks like most of their customers are using the service for debt collection. Evidently, they harrass people with pre-recorded messages to pay their overdue bills. What a way to build a business… no thanks!

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