Gokul Blog — A conversation on VoIP, IMS, Cisco and Just about Anything

Deeper analysis of VoIP

Help Them Help you

Posted by tggokul on February 15, 2007

One of the issues Vivek and I talked about was what happens when users download software from webpages and find that it is not working.

Vivek mentioned that a lot of people download Unsniff (free download) and few of them contact Vivek if there are any issues. Vivek fixes these issues that are reported with the highest priority and releases the latest version. On the other hand, a lot of people would download the software and if it is not working would just discard the software. ( I have been guilty of this as well in the past). This does not give an opportunity for Viveks of the world to know that such a problem exists and a fix is needed.

These guys are very keen on making their product work so as to increase product stability as well as customer satisfaction and the least we as downloaders can do is give a feedback as to how it went ( if such a mechanism exists). User generated bugs is going to drive Product Development 2.0 and I am going to make it a point from today that I am going to a feedback to every software I download from today ( good or bad).

I would strongly advise every one of you to do the same as well . To quote Jerry Mcguire “Help them help you”

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One Response to “Help Them Help you”

  1. Vivek said

    Thanks for the post. This is one of the biggest challenges we (micro ISVs) face.

    Most people go : Download -> Install -> Problem -> Cuss words -> Bam! Uninstall, life goes on 🙂

    About your specific problem, I still need to talk to you.

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