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	<title>Gokul Blog -- A conversation on VoIP, IMS, Cisco and Just about Anything</title>
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	<link>http://tggokul.wordpress.com</link>
	<description>Deeper analysis of VoIP</description>
	<pubDate>Fri, 27 Jun 2008 03:40:32 +0000</pubDate>
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			<item>
		<title>When plain old whacking works!!!</title>
		<link>http://tggokul.wordpress.com/2008/06/27/when-plain-old-whacking-works/</link>
		<comments>http://tggokul.wordpress.com/2008/06/27/when-plain-old-whacking-works/#comments</comments>
		<pubDate>Fri, 27 Jun 2008 03:40:32 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=346</guid>
		<description><![CDATA[I am a firm believer that machines are becoming more like people because of the amount of interactions that take place between Humans and machines has become multi-fold. OK, I accept I sound like a nut. But check this out.
MY four month old DSC-T70 Sony Digital Camera, started giving me some problems. Whenever I switched [...]]]></description>
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		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>You pay peanuts, you get monkeys!!</title>
		<link>http://tggokul.wordpress.com/2008/06/20/you-pay-peanuts-you-get-monkeys/</link>
		<comments>http://tggokul.wordpress.com/2008/06/20/you-pay-peanuts-you-get-monkeys/#comments</comments>
		<pubDate>Fri, 20 Jun 2008 03:25:31 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=345</guid>
		<description><![CDATA[Here is a company ( we shall call &#8220;X&#8221;) that is an outbound call center mostly for Indian companies. They were on a certain outbound solution and decided that though it was a very good solution, it was not cost effective when they wanted to grow into a 3000-5000 seater. For every seat, they had [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/06/20/you-pay-peanuts-you-get-monkeys/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>Who is going to buyout Avaya?</title>
		<link>http://tggokul.wordpress.com/2008/06/11/who-is-going-to-buyout-avaya/</link>
		<comments>http://tggokul.wordpress.com/2008/06/11/who-is-going-to-buyout-avaya/#comments</comments>
		<pubDate>Wed, 11 Jun 2008 11:13:32 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[Cisco]]></category>

		<category><![CDATA[VoIP/IMS]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=343</guid>
		<description><![CDATA[By now, the storm of Lou stepping down as CEO has passed over. Yet the question still remains. What is going to happen to Avaya that was bought over by SilverLake partners just over a year ago.
I have been hearing from different sources that top guys ( one was even close to Lou) are being [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/06/11/who-is-going-to-buyout-avaya/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>Am Back</title>
		<link>http://tggokul.wordpress.com/2008/05/15/am-back/</link>
		<comments>http://tggokul.wordpress.com/2008/05/15/am-back/#comments</comments>
		<pubDate>Thu, 15 May 2008 02:36:33 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=342</guid>
		<description><![CDATA[Am back after a tiring yet very productive two week visit. I did not get a chance to go anywhere and was in Princeton for most parts of the two weeks. I had a chance to visit Londin during Transit and though the transportation ( Tube, Trains, Buses) looks overwhelming at the beginning, it actual [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/05/15/am-back/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>Travelling to the US</title>
		<link>http://tggokul.wordpress.com/2008/04/17/travelling-to-the-us/</link>
		<comments>http://tggokul.wordpress.com/2008/04/17/travelling-to-the-us/#comments</comments>
		<pubDate>Thu, 17 Apr 2008 09:30:01 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=341</guid>
		<description><![CDATA[I am on official travel to US starting next Thursday and I will be there for couple of weeks ( from Apr 28th to May 9th). I will be in the New Jersey/New York region. Drop me a note if you want to meet.
It has been nearly five years since I left the shores of [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/04/17/travelling-to-the-us/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>VoIP termination may just about become legal in India</title>
		<link>http://tggokul.wordpress.com/2008/03/27/voip-termination-may-just-about-become-legal-in-india/</link>
		<comments>http://tggokul.wordpress.com/2008/03/27/voip-termination-may-just-about-become-legal-in-india/#comments</comments>
		<pubDate>Thu, 27 Mar 2008 12:34:38 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[VoIP/IMS]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=340</guid>
		<description><![CDATA[There was a very important announcement from TRAI where they are abolishing ADC ( Access Deficit charge) from April 1st. This was one of the main reasons why the existing Telecom providers were saying that Enterprises/Users should not terminate VoIP calls on PSTN ( because they were loosing out on this revenue).
Now with this being abolished, it could [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/03/27/voip-termination-may-just-about-become-legal-in-india/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>Oracle Entering Contact Center space?</title>
		<link>http://tggokul.wordpress.com/2008/03/12/oracle-entering-contact-center-space/</link>
		<comments>http://tggokul.wordpress.com/2008/03/12/oracle-entering-contact-center-space/#comments</comments>
		<pubDate>Wed, 12 Mar 2008 16:36:25 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=339</guid>
		<description><![CDATA[I saw an article in Economic Times which talked about Oracle having come up with a product for the contact center. Their premise is that the contact center suite of products is complicated ( Tell me about it!!) and they are out to simplify that ( Where have I heard that before?)
They are going after [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/03/12/oracle-entering-contact-center-space/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>What is Gokul doing in a SOA meet?</title>
		<link>http://tggokul.wordpress.com/2008/02/28/what-is-gokul-doing-in-a-soa-meet/</link>
		<comments>http://tggokul.wordpress.com/2008/02/28/what-is-gokul-doing-in-a-soa-meet/#comments</comments>
		<pubDate>Thu, 28 Feb 2008 15:21:37 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=338</guid>
		<description><![CDATA[Some of you might know that I am not exactly a fan of web services companies and also that terms like SOA/SAAS are all just new terminologies to dupe the innocent public.
So trust me, when I was nominated to go to a SOA seminar for two days (today and tomorrow), there was a lot skepticism from [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/02/28/what-is-gokul-doing-in-a-soa-meet/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>Contact Center gone wrong?</title>
		<link>http://tggokul.wordpress.com/2008/02/19/contact-center-gone-wrong/</link>
		<comments>http://tggokul.wordpress.com/2008/02/19/contact-center-gone-wrong/#comments</comments>
		<pubDate>Tue, 19 Feb 2008 05:02:47 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[Cisco]]></category>

		<category><![CDATA[General]]></category>

		<category><![CDATA[Voice 2.0]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=337</guid>
		<description><![CDATA[I had a broadband outage this weekend and I called up Bharti Airtel&#8217;s customer service. I was met with an IVR which calmly collected all my information. ( Account Number/Problem Description etc). I was pleasantly surprised that I was going to have my problem recorded by the IVR itself and I did not have to [...]]]></description>
		<wfw:commentRss>http://tggokul.wordpress.com/2008/02/19/contact-center-gone-wrong/feed/</wfw:commentRss>
	
		<media:content url="http://a.wordpress.com/avatar/tggokul-128.jpg" medium="image">
			<media:title type="html">tggokul</media:title>
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		<item>
		<title>It is about the Consumers, Stupid!!!</title>
		<link>http://tggokul.wordpress.com/2008/02/19/it-is-about-the-consumers-stupid/</link>
		<comments>http://tggokul.wordpress.com/2008/02/19/it-is-about-the-consumers-stupid/#comments</comments>
		<pubDate>Tue, 19 Feb 2008 04:40:43 +0000</pubDate>
		<dc:creator>tggokul</dc:creator>
		
		<category><![CDATA[Cisco]]></category>

		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=336</guid>
		<description><![CDATA[I was watching the India-Srilanka cricket match when there was an ad break. I normally would have switched channels, but the remote was not there with me and so had to watch the ads.
For the first time in my life, I actually saw an ad by Cisco touting its &#8220;Human Networks&#8221;. This got me thinking. [...]]]></description>
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			<media:title type="html">tggokul</media:title>
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