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	<title>Comments for Gokul Blog -- A conversation on VoIP, IMS, Cisco and Just about Anything</title>
	<atom:link href="http://tggokul.wordpress.com/comments/feed/" rel="self" type="application/rss+xml" />
	<link>http://tggokul.wordpress.com</link>
	<description>Deeper analysis of VoIP</description>
	<pubDate>Sun, 06 Jul 2008 21:23:35 +0000</pubDate>
	<generator>http://wordpress.org/?v=MU</generator>
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		<title>Comment on Contact Center gone wrong? by Call Centre Accessories</title>
		<link>http://tggokul.wordpress.com/2008/02/19/contact-center-gone-wrong/#comment-15268</link>
		<dc:creator>Call Centre Accessories</dc:creator>
		<pubDate>Wed, 02 Jul 2008 11:18:44 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=337#comment-15268</guid>
		<description>A very bad experience indeed...i think the contact centres must give greatest priority to call flow management and quality management which are the basic requirements for customer satisfaction.</description>
		<content:encoded><![CDATA[<p>A very bad experience indeed&#8230;i think the contact centres must give greatest priority to call flow management and quality management which are the basic requirements for customer satisfaction.</p>
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	<item>
		<title>Comment on VoIP termination may just about become legal in India by Free Phone calls</title>
		<link>http://tggokul.wordpress.com/2008/03/27/voip-termination-may-just-about-become-legal-in-india/#comment-15267</link>
		<dc:creator>Free Phone calls</dc:creator>
		<pubDate>Tue, 01 Jul 2008 07:53:30 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=340#comment-15267</guid>
		<description>Its a glad news.Its 2 months over.U have any idea weather its legalised?</description>
		<content:encoded><![CDATA[<p>Its a glad news.Its 2 months over.U have any idea weather its legalised?</p>
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	</item>
	<item>
		<title>Comment on Cracking JTAPI on Cisco Call Manager by tggokul</title>
		<link>http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15261</link>
		<dc:creator>tggokul</dc:creator>
		<pubDate>Fri, 13 Jun 2008 04:44:42 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15261</guid>
		<description>Hi Kiran,

Have you associated MTPs. Do a simple test. Instead of transferring from IPCC/Agent desktop see whether you can do a consultative transfer from your phones. If that works, atleast your telephony layer is working.

Gokul</description>
		<content:encoded><![CDATA[<p>Hi Kiran,</p>
<p>Have you associated MTPs. Do a simple test. Instead of transferring from IPCC/Agent desktop see whether you can do a consultative transfer from your phones. If that works, atleast your telephony layer is working.</p>
<p>Gokul</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Cracking JTAPI on Cisco Call Manager by John Callahan</title>
		<link>http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15260</link>
		<dc:creator>John Callahan</dc:creator>
		<pubDate>Thu, 12 Jun 2008 22:14:05 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15260</guid>
		<description>Jörg -

Most of the terminal events are disabled by default, but you can create a filter and enable (or disable) events and apply it to the terminal prior to adding an observer - look at the methods for  CiscoTermEvFilter - or look at the following example:
&lt;code&gt;
// ciscoTerminal is a CiscoTerminal object
CiscoTermEvFilter filter = ct.getFilter();
filter.setDeviceStateActiveEvFilter(true);
ct.setFilter(filter);
ct.addObserver(observerClass);
&lt;/code&gt;</description>
		<content:encoded><![CDATA[<p>Jörg -</p>
<p>Most of the terminal events are disabled by default, but you can create a filter and enable (or disable) events and apply it to the terminal prior to adding an observer - look at the methods for  CiscoTermEvFilter - or look at the following example:<br />
<code><br />
// ciscoTerminal is a CiscoTerminal object<br />
CiscoTermEvFilter filter = ct.getFilter();<br />
filter.setDeviceStateActiveEvFilter(true);<br />
ct.setFilter(filter);<br />
ct.addObserver(observerClass);<br />
</code></p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Cracking JTAPI on Cisco Call Manager by Kiran</title>
		<link>http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15259</link>
		<dc:creator>Kiran</dc:creator>
		<pubDate>Thu, 12 Jun 2008 15:26:09 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15259</guid>
		<description>Hi,
I am getting the following Exception while transfering the call,
'IPCC Error [13059]Your request to make a consult call failed'
Please tell me the root cause for this exception.</description>
		<content:encoded><![CDATA[<p>Hi,<br />
I am getting the following Exception while transfering the call,<br />
&#8216;IPCC Error [13059]Your request to make a consult call failed&#8217;<br />
Please tell me the root cause for this exception.</p>
]]></content:encoded>
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		<title>Comment on Who is going to buyout Avaya? by Madhavan</title>
		<link>http://tggokul.wordpress.com/2008/06/11/who-is-going-to-buyout-avaya/#comment-15258</link>
		<dc:creator>Madhavan</dc:creator>
		<pubDate>Thu, 12 Jun 2008 15:03:33 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=343#comment-15258</guid>
		<description>Avaya was created out of venerable names like Lucent and AT&#38;T and assumed different faces everytime.

In yet another twist to this tale, Avaya may actually be acquired by a competitor for its customer base with the Big Iron's equivalent in the telecom switches.

The only moot question is whether the new buyer would pay decent value for the residual brand value.</description>
		<content:encoded><![CDATA[<p>Avaya was created out of venerable names like Lucent and AT&amp;T and assumed different faces everytime.</p>
<p>In yet another twist to this tale, Avaya may actually be acquired by a competitor for its customer base with the Big Iron&#8217;s equivalent in the telecom switches.</p>
<p>The only moot question is whether the new buyer would pay decent value for the residual brand value.</p>
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	<item>
		<title>Comment on PROTO : Drishti by Amit Wadhera</title>
		<link>http://tggokul.wordpress.com/2007/01/21/proto-drishti/#comment-15257</link>
		<dc:creator>Amit Wadhera</dc:creator>
		<pubDate>Thu, 05 Jun 2008 12:50:10 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/2007/01/21/proto-drishti/#comment-15257</guid>
		<description>The recent survey by the leading telecom consultant has thrown an astonishing winner in C-Zentrix whose market share has risen the maximum in last 6 months and has been termed as the fastest growing call center solution i India.

It has been also rated as the 45 most innovative solutions to be created by a startup (in this case TVT which has developed C-Zentrix) in India and has brought a new concept of having integrated financial, insurance , share broking CRMs with call center telephony modules. Its truly revolutionized the in house calling for major financial institutions. Industry is really looking forward to TVT for more such solution.</description>
		<content:encoded><![CDATA[<p>The recent survey by the leading telecom consultant has thrown an astonishing winner in C-Zentrix whose market share has risen the maximum in last 6 months and has been termed as the fastest growing call center solution i India.</p>
<p>It has been also rated as the 45 most innovative solutions to be created by a startup (in this case TVT which has developed C-Zentrix) in India and has brought a new concept of having integrated financial, insurance , share broking CRMs with call center telephony modules. Its truly revolutionized the in house calling for major financial institutions. Industry is really looking forward to TVT for more such solution.</p>
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	</item>
	<item>
		<title>Comment on Chennai Telecom Professionals Group Meet by jeeva rathore</title>
		<link>http://tggokul.wordpress.com/2007/06/18/chennai-telecom-professionals-group-meet/#comment-15256</link>
		<dc:creator>jeeva rathore</dc:creator>
		<pubDate>Sun, 01 Jun 2008 10:41:31 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/2007/06/18/chennai-telecom-professionals-group-meet/#comment-15256</guid>
		<description>hello 
i have done bachelors computer software engineer 4 years
and MS IT (communication and networking) 2 years

i m doing job as BSS wireless engineer huawei bahrian

can i make progress with in telecom industry as bss/nss engineer  with my four years degree of software engineering and 2 years IT degree in communication &#38; networking.
as how can i justify the next employer that i want core network job with computer sofware degree
reply
mrh20001@gmail.com</description>
		<content:encoded><![CDATA[<p>hello<br />
i have done bachelors computer software engineer 4 years<br />
and MS IT (communication and networking) 2 years</p>
<p>i m doing job as BSS wireless engineer huawei bahrian</p>
<p>can i make progress with in telecom industry as bss/nss engineer  with my four years degree of software engineering and 2 years IT degree in communication &amp; networking.<br />
as how can i justify the next employer that i want core network job with computer sofware degree<br />
reply<br />
<a href="mailto:mrh20001@gmail.com">mrh20001@gmail.com</a></p>
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	<item>
		<title>Comment on Cracking JTAPI on Cisco Call Manager by Jörg Wesely</title>
		<link>http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15254</link>
		<dc:creator>Jörg Wesely</dc:creator>
		<pubDate>Sun, 18 May 2008 11:16:25 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/2006/12/20/cracking-jtapi-on-cisco-call-manager/#comment-15254</guid>
		<description>Hello,
I want to write a simple application that just monitors a phone, independant on the extensions configured on it.
It should show if the phone is idle, in use or ringing.
I was thinking that it would be sufficient to add a CiscoTerminalObserver to the phone, but this seems to be not enough. I get I CiscoTermOutOfServiceEv and CiscoTermInServiceEv events, but nothing like a CiscoTermDeviceStateActiveEv event. 
Has anyone a clue for me? I'm using the JTAPI jar downloaded from CCM4.2.</description>
		<content:encoded><![CDATA[<p>Hello,<br />
I want to write a simple application that just monitors a phone, independant on the extensions configured on it.<br />
It should show if the phone is idle, in use or ringing.<br />
I was thinking that it would be sufficient to add a CiscoTerminalObserver to the phone, but this seems to be not enough. I get I CiscoTermOutOfServiceEv and CiscoTermInServiceEv events, but nothing like a CiscoTermDeviceStateActiveEv event.<br />
Has anyone a clue for me? I&#8217;m using the JTAPI jar downloaded from CCM4.2.</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Travelling to the US by raaj</title>
		<link>http://tggokul.wordpress.com/2008/04/17/travelling-to-the-us/#comment-15250</link>
		<dc:creator>raaj</dc:creator>
		<pubDate>Fri, 25 Apr 2008 08:45:15 +0000</pubDate>
		<guid isPermaLink="false">http://tggokul.wordpress.com/?p=341#comment-15250</guid>
		<description>Sir, 

When you will be back to India I am from bangalore just to have quick word regarding voip setup in bangalore catch me on raajumesh@gmail.com

Thanks

Raaj</description>
		<content:encoded><![CDATA[<p>Sir, </p>
<p>When you will be back to India I am from bangalore just to have quick word regarding voip setup in bangalore catch me on <a href="mailto:raajumesh@gmail.com">raajumesh@gmail.com</a></p>
<p>Thanks</p>
<p>Raaj</p>
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