Oracle Entering Contact Center space?
Posted by tggokul on March 12, 2008
I saw an article in Economic Times which talked about Oracle having come up with a product for the contact center. Their premise is that the contact center suite of products is complicated ( Tell me about it!!) and they are out to simplify that ( Where have I heard that before?)
They are going after Telcos/Big Enterprises/BPOs ( Surprise, surprise)
Before I pass judgements, let me see whether I can get more dope on this and evaluate whether they even make sense.