Orative – A Cisco Company
Posted by tggokul on November 10, 2006
As part of my current assignment ,I have been very involved with Cisco Call Manager ( IP PBX) , IPCC ( IP Contact Center) products and the following news item caught my eye.
What fascinates me the most with this acquisition/technology is how it is going to change the way Contact Centers are going to work. It brings Business logic to your mobile phone in addition to the conventional PBX-Cellular integration. Now from what I understand on Iotum, isn’t this similar? I could be wrong and I hope that Alec Saunders (CEO,Iotum) can correct me if I am.
Also I am very curious as to how how Avaya is going to respond to this and am kind of surprised they did not come out first with this considering the fact that they were way ahead of competition in the Unified Communication Space and more specifically in the IP-Mobile integration game. Your move Mr.Avaya.